Job Description

Mariners Church is a biblically-centered, non-denominational church located in Southern California focused on inspiring people to follow Jesus and fearlessly change the world. Mariners is listed as one of the top 20 largest churches in America by Outreach Magazine. We are a community of ordinary people from all walks of life courageously trusting God to do the extraordinary. Simply put, we trust God to do what we can’t—heal, transform, renew, forgive, provide and sustain. Through the redemption story of each believer, God is glorified, lives are changed and communities are impacted in a significant way. Come and be part of a new season of growth as Mariners Church responds to God’s call in launching new congregations.

Job Description

Position Summary
Provide strategic leadership for all guest-facing and facility-support functions on a mature campus—ensuring an exceptional, welcoming environment and seamless operations as the ministry scales.

Key Responsibilities

Guest Experience Leadership

• Recruit, train, and empower “Campus Experience” teams, including Guest Services, Next Steps, and Facilities
• Ensure flawless set-up and tear-down of check-in stations, signage, hospitality areas, and seating zones
• Manage parking, greeter deployment, and guest follow-up processes

Facility & Campus Support

• Build systems and best practices that support both guest experience and facility operations
• Liaise with Landlord, Facilities/Maintenance teams to ensure building readiness (AV, lighting, HVAC, cleanliness)
• Coordinate vendors and facilities staff for large-scale events, seasonal décor, and emergency procedures
• Maintain campus floor plans, zone assignments, and aesthetic standards
• Model and promote a culture of excellence, teamwork, and Christ-like service
• Upholds the guest experience quality standards by managing the facilities program and resources 
• Standards are in three categories: janitorial, maintenance, and event support
• Maintains and manages the asset inventory and maintenance program
• Oversees the non-event (ex. storage) spaces on campus, across all ministry areas

Collaboration & Feedback

• Gather and analyze guest and volunteer feedback; identify trends and implement improvements
• Partner with worship, communications, and safety
• Works with the CapEx Central team to navigate facility requests and FF&E procurement

Qualifications

• 5+ years of leadership in guest experience, facility operations, or event management—ideally in a multi-site context
• Experience coordinating audiovisual and facilities resources for services and events
• Proven volunteer management and training background with large teams
• Strong project-management skills; ability to oversee teams and vendors
• Proficiency with Rock (or similar CRM) and facility-management software
• Data-oriented, able to translate feedback and metrics into improvements
• Servant-hearted, relational, and collaborative—adept at casting vision and inspiring teams
• Flexibility to support weekend services, seasonal events, and occasional off-hour needs

Additional Information

All Mariners Church Staff:

• Love Jesus and call themselves Christians.
• Embrace a high biblical standard of personal conduct and lifestyle.
• Agree to and adhere to the church's statement of faith and leadership commitment. 
• Attend Mariners Church.

We believe the total combination of your pay, benefits, and opportunities aligned with your calling will ensure that you and your family are provided for. The following items are just a sample of the things we offer for full-time employment:

• Health insurance (medical, dental and vision)
• 403b Retirement Saving Plan
• Paid vacation
• Paid time off to serve
• Discounts at the Mariners Cafe and Bookstore
• Tuition discount for Mariners Church Preschool 
• Opportunity to attend ministry events and conferences
• Working alongside a community of supportive, like-minded believers

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