Job Description
District Manager at The UPS Store
Position Overview
As an Operations Manager at The UPS Store, you’re the backstage conductor, ensuring our franchise locations hit all the right notes. Your mission? To harmonize store operations, elevate employee performance, and create a seamless experience for our customers. Let’s break down your key responsibilities:
- Store Operations Symphony: You’ll be the maestro of operational excellence. From inventory management to retail aesthetics, you’ll fine-tune every detail to maximize efficiency.
- Employee Crescendo: Imagine coaching a talented ensemble. You’ll onboard new team members, conduct second interviews, and orchestrate their training—from day one to the sweet 90-day mark.
- Sales Crescendo: Your baton also directs sales efforts. You’ll analyze trends, motivate the team, and ensure our “bottom-line” profits hit all the high notes.
- Customer Serenade: When a customer hits a sour note, you’ll step in. Resolving issues, maintaining exceptional service, and ensuring our stores sing with customer care.
- Emergency Encore: In call-out situations, you’ll be the first responder—ensuring store coverage and keeping the show running smoothly.
Desired Characteristics (Your Solo Performance)
- Leadership Virtuoso: You set the tempo. Your leadership skills inspire others, and you embody uniform compliance and hygiene standards (because even conductors need to look sharp).
- Creative Composer: Your analytical mind composes innovative solutions. You’re the Mozart of conceiving and implementing ideas.
- Operational Virtuosity: You’ve mastered the art of inventory management, front-end operations, and office wizardry. Multitasking? You’ve got this.
- Customer Service Sonata: Providing “world-class” service is your forte. Customers leave humming your tune.
- Upbeat Overture: Your positive demeanor and sales-oriented personality light up the room. Encore, please!
- Steady Rhythm: Your stable employment history keeps the beat steady.
Your Encore Performance (Primary Responsibilities)
- Operational Baton: Conduct the symphony of store management, ensuring all notes are played flawlessly.
- Training Crescendo: Train employees on procedures, policies, and the 30/90-day training log. Your teaching skills shine.
- General Manager’s Solo: Step in for the GM, supervising daily tasks, scheduling, and employee assignments.
- Recruitment Sonata: Recruit, train, and coach associates. Their knowledge will hit all the high notes.
- Logistical Overture: Ensure supplies arrive on cue, respond to customer concerns, and keep communication channels open.
- Revenue Finale: Boost sales, handle cash, and interpret trends. Your financial acumen is pitch-perfect.
- Travel: Reliable transportation is essential for daily travel between store locations—from Montgomery County to Washington, DC
Training Notes (Your Learning Score)
- Certified Operator Training: You’ll complete this foundational course—a backstage pass to understanding our operations.
- Print Services Training: Master the art of printing. From brochures to business cards, you’ll be the print virtuoso.
- Maryland & DC Notary Commission: Your signature will carry weight. Become a notary, adding another instrument to your repertoire.
- Training Logs: Keep these in harmony. The 30-day, 90-day, 6-month, and 1-year logs—each a movement in your development symphony.
- Learning Center WBTs: Our online workshops—your chance to fine-tune your skills. Stay current, stay sharp.
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