Job Description

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What You’ll Do

We are seeking a highly skilled and enthusiastic Outside Sales Field Trainer with a strong background in virtual onboarding to join our growing team. The ideal candidate will be responsible for both in-person field training and remote onboarding of new sales representatives. This hybrid role combines hands-on coaching and development with virtual training to ensure sales teams are equipped with the tools, knowledge, and strategies needed to succeed in the field. The Outside Sales Field Trainer will be a critical resource for new hires and current sales team members, enhancing performance, boosting morale, and driving success in both virtual and field environments.

Key Responsibilities:

• Virtual Onboarding:
  • Lead comprehensive, virtual onboarding programs for new sales representatives, ensuring they are properly introduced to the company, sales processes, products, and tools.
  • Deliver engaging and informative virtual training sessions through webinars, video calls, and eLearning platforms, guiding new hires through essential onboarding materials.
  • Provide ongoing virtual support and coaching during the initial stages of new hires' integration into the sales team, answering questions and offering guidance on best practices.
  • Coordinate with HR and Sales Leadership to ensure smooth transitions for new hires and a seamless virtual training experience.

• Field Training & Development:
  • Conduct in-person training sessions and ride-alongs with sales representatives to reinforce skills learned virtually and in real-life client interactions.
  • Provide on-the-job coaching, focusing on improving performance, sales techniques, relationship-building, and closing strategies in the field.
  • Work closely with sales representatives to identify performance gaps, develop individualized coaching plans, and offer constructive feedback.
  • Ensure consistency across the sales team by promoting best practices, effective sales processes, and product knowledge.

• Sales Process & Product Knowledge:
  • Lead training on product offerings, competitive advantages, and industry trends for both new hires and experienced sales reps.
  • Stay up-to-date with the latest product information and market changes to effectively communicate key selling points during field training and virtual sessions.
  • Assist in the development of training materials and resources to ensure clarity and consistency of information for virtual and in-person training sessions.

• Performance Monitoring & Reporting:
  • Monitor the progress of new hires throughout their onboarding and field training, providing timely feedback and adjusting training strategies as needed.
  • Track sales performance data and provide regular reports to sales leadership on the effectiveness of training initiatives, including virtual onboarding and field development.
  • Collaborate with management to address areas of improvement, provide additional training, and offer ongoing support to enhance sales performance.

• Collaboration & Communication:
  • Collaborate with the Sales, HR, and Training teams to identify new hire needs, updates to training materials, and any adjustments to training processes.
  • Build strong relationships with sales representatives, fostering a supportive and motivational learning environment.
  • Ensure alignment between virtual onboarding and field training to provide a consistent, cohesive experience for all new sales hires.

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive  
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home. 
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].

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